Privacy Notice

Privacy Notice

This Privacy Policy explains the types of personal data that are collected, how it is stored, handled and kept safe. It also sets out your rights, how to get in contact and how to complain in the event you have a problem or complaint. By providing your personal data, you accept and consent to the practices described throughout this policy. The data controller is Linda Wakeford.

Who am I?

I am an independent specialist dyslexia teacher who advertises services as Dyslexia Direct Services. I offer diagnostic assessments, tuition and services for pupils, parents and schools.

Protecting your data

When information is collected or processed your personal data is regulated by the General Data Protection Regulation, which applies across the European Union (including the United Kingdom) and I am responsible as ‘controller’ or ‘processor’ of that personal information for the purposes of those laws.

What personal information is collected and used?

The information that is collected is needed to deliver the services you have asked for, such as tuition, diagnosis or advice. This can include:

  • Who you are
  • Where you live
  • Telephone number, address and email
  • Educational establishment and address
  • If you contact me as a parent or carer, information about your child
  • Background history of difficulties
  • Relevant medical conditions

How is your personal information being used?

Your information is used solely to provide the services that you commission.

Who has access to your personal information?

Your information is only shared with myself, or in the case of a report commissioned by a school, and with parental permission, the child’s school. Your personal information will not be rented or sold to third parties or shared for marketing purposes.

Third Parties are used for the following:

Nessy Quest Screening – To provide dyslexia screening

Google Docs – Contact form on the website

How long will your personal information will be kept?

Your personal data for general services and assessments will be kept securely for 18 months after the final contact, at which point, they will be destroyed, except for your final dyslexia assessment report. This will be held for 7 years, during which time you will be able to ask for an electronic copy of the report. It is recommended that you keep a copy of your report securely because after this time you will not be able to be supplied with a copy of your report.

Your rights

You have the right to request a copy of all or some of the information that is held about you. To ensure that your personal information is up to date and accurate you have the right to:

• correct information you think is inaccurate

• remove information you think is inaccurate

• delete the records we hold on you

• complain about the way your data is processed by us

How to exercise your rights

If you would like to request information, correct information or complain about how your personal data is processed, this must be put in writing and sent to Linda Wakeford at and include the following:

  • Let me have enough information to identify you (e.g. name and property details)
  • Let me have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill)
  • Let me know the information to which your request relates.

How is your personal information kept secure?

Information is stored on a password-protected computer or in secure storage.

Use of cookies

Several different cookies are used on my website. These are used solely to remember your preferences on this site and for Google Analytics. Please see the table for the cookies our site uses and what they are used for.

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